Privacy Policy
This Privacy Policy describes how Indrysa and its affiliates ("Indrysa", "we", "our", "us") collect, use, share, and protect your personal data through our website https://indrysa.com (hereinafter referred to as the “Platform”).
By accessing or using our Platform, providing your information, or availing any product/service on the Platform, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms. You also agree to the collection and use of your data in accordance with Indian law, including data protection laws. If you do not agree with this policy, please do not use the Platform.
1. Scope & Applicability
Our Platform and services are intended for users within India only. Your data will be stored and processed primarily in India.
2. Information We Collect
We collect personal data in the following ways:
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Information you provide directly, such as:
- Name, date of birth, address, mobile number, email address
- Identity or address proof (if required)
- Payment information (e.g., bank details, UPI ID, card information)
- Biometric data (only with your consent, e.g., facial recognition for app features)
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Automatically collected data, including:
- Your browsing behavior and preferences on our Platform
- Transactional information related to orders
- Device and usage data
Note: You always have the option to not provide certain information by choosing not to use a particular service or feature.
3. Use of Information
We use your personal data for purposes including but not limited to:
- Processing and fulfilling your orders
- Enhancing your customer experience
- Sending updates, promotions, and marketing materials (you can opt-out)
- Resolving disputes and providing customer support
- Conducting research, analytics, and surveys
- Preventing fraud or misuse of our services
- Complying with legal and regulatory requirements
4. Sharing of Information
Your personal data may be shared with:
- Internal group companies and affiliates (to provide seamless service)
- Third-party service providers such as logistics partners, payment gateways, marketing service providers, etc.
- Legal authorities, law enforcement, or government agencies, when required by law or to protect the rights and safety of our users
We are not responsible for the privacy practices of third-party platforms. Please read their privacy policies before providing any data on such platforms.
5. Security Measures
We adopt reasonable security practices and protocols to protect your personal data from unauthorized access, disclosure, misuse, or alteration. All transactions are processed through secure servers.
However, while we strive to protect your data, we cannot guarantee 100% security due to inherent risks of internet transmission. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention and Deletion
- You may delete your account at any time through your profile settings or by contacting us.
- Account deletion may be delayed if there are unresolved grievances, pending deliveries, refunds, or legal obligations.
- We retain your data only as long as necessary to fulfill our purposes or comply with applicable law.
- Anonymized data may be retained for analytics and record-keeping.
7. Your Rights
You have the right to:
- Access, correct, or update your personal data
- Withdraw consent for marketing or data processing (email us with the subject line: “Withdrawal of consent for processing personal data”)
Please note: Withdrawal of consent will apply prospectively and may affect your ability to use certain services.
8. Consent
By using our Platform or sharing your information, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. If you provide data of others, you confirm that you have obtained their consent.
You also consent to being contacted by Indrysa or its partners via SMS, calls, instant messaging apps, and emails for order updates, promotions, and service updates.
9. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be notified in accordance with applicable laws. You are advised to check this page periodically for updates.
10. Grievance Redressal
If you have any questions, complaints, or requests regarding your data, please contact:
Grievance Officer
Indrysa
No.154, Kotla Vihar, Phase 2, Tilangpur Kotla,
Delhi, India - 110043
Email: helpindrysa@gmail.com
Working Hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed